We want our prestigious clients to love our product but in the exceptional case that you are not completely satisfied or happy with your purchase, please drop us a mail at firstname.lastname@example.org and we will get back to you as soon as possible.
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
Product once bought will only be accepted for replacement if we are intimated with in 3 working days after the delivery. The product should be in perfect condition with no damage, stains or marks whatsoever.
Note : Replacement is only applicable with products with same or higher value.
In case of damage :
Any product that has been hampered or damaged in transportation must be notified by email within 48 hours of the product being delivered and returned to our warehouse within a time period of one week, else MEGHNA PANCHMATIA will not be liable to accept the merchandise. We will investigate the damage from our end , repair the merchandise and courier it back to the designated address.
The cost of couriering the product to our warehouse shall be borne by the customer. We shall bear only the expenses of the transaction after the repair of the merchandise.
In cases wherein the damage is due to usage of the merchandise, or some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, these shall be repaired within a period of one month from the time of receipt of the merchandise after dispatch from our warehouse.
MEGHNA PANCHMATIA acknowledges return of products only limited to direct sale between vendor and customer. This only entails sales online, and not through retail outlets.